Tanglewood is seeking a structured interview selection process that can be utilized consistently across all stores. The idea of this approach is to guarantee that each interview is presented with the same questions and scoring systems to remove any biases from the decision-making process.

In this scenario, our focus is on a department manager position. A detailed selection plan for department manager is shown below to include KSAO’s from the job description to replicate important Tanglewood cultural attributes. Each KSAO was identified for necessity and importance in the selection process.

Detailed Selection Plan for Department Manager

In a structured interview process, there should be a good mix of behavioral and situational interview questions that will capture and measure job-related competencies regarding past experiences and hypothetical situations. All candidates are asked the same questions, in the same order. All responses are then evaluated using the same scoring key as shown below, “Interview Assessment Scoring Key.”

Interview Questions and Measurement of KSAO’s

Behavioral Interview Questions

1. How do you handle the implementation of decisions that do not seem to be popular?
2. Tell me about a situation that you had to work as a team and how you handled it?
3. Give an example of a situation that you had to motivate an employee.
4. Is there any stressful situation that you have handled? Give an account of how you handled it? What were the outcome?
5. Are you able to work effectively under pressure? How are you able to do that?

Situational Interview Questions

1. Give me a period in which you had to obey a rule in which you did not approve?
2. Describe a disagreement you have at the workplace?
3. Tell me about a mistake that you have made? How did you handle it?
4. Tell me about a situation that you were handling a difficult customer?
5. Describe a time that you provided criticism and how you did it.

Interview Assessment Scoring Key