Module Reflection

At the beginning of the module, I had a lot of expectations. This was based on the outlook of the module materials that gave me a notion that I would learn a lot in the process. My anticipation was that I would learn new things, affirm or refute past ideas and add more knowledge to some concepts that I already had in mind. I have learned various concepts in the module, but the ones I consider to be more significant include:

  1. Emotional intelligence
  2. Team dynamics
  3. Conflict management

Emotional Intelligence (EI)

I have come to learn that it entails the capacity for people to identify their own and other people’s emotions and feelings and use them to guide their behavior and feelings. Truth be told, every individual has the propensity to become angry. It is quite difficult to be angry to the appropriate degree, for the right purpose, at the right time and doing it in the appropriate way (Module Slides, 2016). These aspects make the concept of Emotional Intelligence quite intriguing.

Emotional Intelligence is more of the development of skills that can be used to manage and understand emotions effectively. EI normally has an effect on job performance. This is the reason why modern employers seem to be interested in this aspect while recruiting employees. In 2011, more than one out of three hiring managers placed increased emphasis on Emotional Intelligence while promoting and hiring employees. 71% of these managers claimed that it is more important than Intelligence Quotient (e-Learning Infographics, 2014).

Managers seem to be placed in a position where they would really benefit from EI. This is because most of their activities tend to be stressful based on the thresholds that they are required to accomplish. A manager with a high EI would be able to manage the emotions and those of the people around them hence enabling them to move forward and achieve the desired results. Employers value EI over IQ since EI helps in solving conflicts effectively, helps people to remain calm under pressure, employees are empathetic towards their colleagues and more consideration is placed on business decisions (e-Learning Infographics, 2014).

There are things that I have learned through the module; which I had a different notion before the encounter.  Among them is the concept of a team. I had the notion that a team with people showcasing high levels of IQ would perform the best. However, I have come to realize that EI is more important for a team to perform effectively. This is because when people with high EI come together, they are aware of what to do and expect from others (Druskat & Wolf, 2001). They normally work as a team. When IQ is put under consideration, the team disintegrates to a group. Here, there are people leading as others follow based on how they perceive themselves as being knowledgeable in a certain area. This reduces efficiency since everyone has a different point of view that they want to be considered.

Before the module, I did not also know that the difference between IQ, EI and personality was that big. EI involves a fundamental element of human behavior that is very distinct from an individual’s intellect. There cannot be a prediction of one’s EI based on their IQ (how smart someone is). Intelligence is more of an ability that remains constant throughout and individual’s life. EI on its part can be developed even for people that are not born wi

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