REPORT ON ANALYSIS OF SERVICE ENCOUNTER BLOGS

REPORT ON ANALYSIS OF SERVICE ENCOUNTER BLOGS

Analyze the service encounter journal blogs that have been written by your class members over the course of the term and determine themes from the journals. Individual Assignment —4 themes, a minimum of 4 examples from 4 different blogs to provide support for each theme.. Discuss each theme in relation to the textbook/course material and external sources. A theme is a reoccurring idea/concept or anything that seems to repeat itself within the blogs. Some of the general themes from the course are listed below. Please check the marking rubric for report writing guidelines. Exceptional reports are between 4000 – 6000 words respectively (10 – 20 pages with references) Cite blogs in-text and cite blogs in references under a separate category from other references.