There are six steps in conducting root cause analysis. The first step is the identification of what happened. This is done through clarification of events that led to the occurrence of the condition. It is carried out through the use of a flowchart. The second step is the determination of what should have happened. It is done through the creation of a chat based on the information and then comparing to that chat of what happened. The third step is the cause of determination. These steps involve five processes of asking ‘Five whys’ the give whys are essential in providing clarification of the reason for the occurrence of the event. The use of a fishbone diagram in which a graphics tool is for deploying possible causes becomes necessary. Developing a casual statement becomes the fourth step. This involves the process of analyzing the whys as stated in step three. They are the causal statements linked to the cause. Once a clear analysis of the purposes of the level in stage four is complete, the fifths steps are to recommend the various action steps to prevent the recurring of the event again. The last level is therefore to write a summary of how to engage the critical stakeholders in effecting the changes towards improvement.
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