The effect of social media interactions on customer relationship management

The effect of social media interactions on customer relationship management

1. Introduction -Include statistics to support the importance of this topic. -Include 1 general aim and 3 – 4 objectives in point form -Outline of each part (flow of your report) 2. Literature Review -Theory of CRM -Definitions of key concepts (See attached model) -Development of theoretical model 3. Summary and Conclusions APA References More details will talk to you after confirmed order