14-12 Assess the importance of the Philly311 project for the city of Philadelphia and its citizens. 14-13 Why was the Philly311 project so successful? What management, organization, and technology factors contributed to its success? 14-14 What risk mitigation strategies did Philadelphia use for its Philly311 project? How did they help? 14-17 As the CIO of the City of Philadelphia, what additional services would you propose to add to the Philly311 mobile app to further enhance services to the community?