In this assignment, Episode 7 of Season 7 in the Undercover Bosses series is used to conduct a job analysis of two job positions. These positions have been identified as shift leader and pizza delivery driver.
A job analysis is an important recipe in the development of an outstanding job description (Siddique, 2004). In this assignment, the positions of shift leader and delivery driver were analyzed through a job analysis.
Shift leaders run the staff when the manager is not around. They direct the staff to conduct daily routines while engaging with customers. Their role is to ensure customer satisfaction and the attainment of quality in the work. They usually have better communication skills as well as excellent customer service. Leadership is also a core competence of shift leaders as they direct other staff members. Still, they have a strong stamina and are team players.
Delivery drivers have the main responsibility of making deliveries to the customers once orders are made. They should ensure that all deliveries are made to the right customers in time. They engage with the customers directly during the deliveries and should thus ensure customer
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