Walmart Case Study

Walmart uses modern Information Technology systems to facilitate its development in various departments including administrative, supplies management and the inventory (Laudon & Traver, 2016). The use of computerized accounting systems can ensure that the company remains a top brand in the global market. The development of a POS- system that is computerized which can recognize every unit that has been sold is another strategy that boosts the company’s performance. The use of RFID technology is essential for Walmart since it ensures that the company’s inventory system operates effectively. The development of wireless technology would provide that clients who visit Walmart purchase items conveniently.

The challenges faced by Walmart CIO include the fact that the company’s financial performance will be affected because of the reductions in the country’s food stamp schedule. The CIO also has a challenge of guarding its opium of success. The CIO is also faced with the problem of ensuring that Walmart operates as a brick-and-mortar business by relocating its stores to more prominent population centers, reducing the square footage of the company’s superstores and closing almost 100 US locations that are not currently performing well.

Information technology plays an essential role in business since it helps in automation of complex systems by the introduction of solutions that are user-friendly (Vom Brocke, Petry & Gonser, 2016). Walmart has used information technology in improving its operations. The mobile upgrades platform is one of the technological enhancements which include store maps that are integrated. Walmart developed a list feature in its app that allows clients to enter commodities in natural language. Walmart has also used information technology techniques by combining data for shopper purchase into its app thus ensuring that items can be purchased in stores and on the online platform by the client. Walmart uses the Bossa Nova Robotics technology for collection of information and further ensures that pricing is updated.

The role of information systems in companies is to ensure that it supports the critical features of operating a business. Information systems provide record-keeping, communication, data analysis, and decision making functions effectively. Information systems are also essential to organizations since they convert raw data into information that is useful that a company can use for the process of making decisions.



Laudon, K. C., & Traver, C. G. (2016). E-commerce: business, technology, society.

Vom Brocke, J., Petry, M., & Gonser, T. (2016). Business process management. In A Handbook of Business Transformation Management Methodology (pp. 137-172). Routledge.