An Action plan

Culture, language, and physical environment especially the political and economic developments impact an organization’s quality in terms of problem-solving and adoption of the best decisions(Renedo, et al., 2015). To address the environmental issues, health care providers must recognize the socio-cultural and other external influences in their health care policy, proposal, as well as organizational programs. For instance, political factors can dictate the options available for the organization while economic factors stipulate the nature of competition hence affecting the financial muscle of an organization. As per culture and sociological trends, they do impact on the way of life as well as the way the people around or within the organization think. Therefore, on average, environmental factors do affect the quality of the organization’ service provision.

Nurses have the prerogative of integrating cultural awareness, knowledge as well as strengthening communication to aid healthcare provision; this will go hand in hand with improving the patient’s comfort and satisfaction with the kind of care delivered. They can integrate culture into their process through, exposure to different cultures through trips and home visits. This creates curiosity and purposeful cultural encounters. Another way is through patient-nurse connection especially where there is a language barrier, and the relationship builds confidence(Luxford, Safran, & Delbanco, 2011). Another way is through research that forms the basis for cultural understanding. Finally, nurses should understand how individuals perceive health issues, should observe individual behaviors and habits. Once the nurses know their patients, it becomes easier for them to draft culturally competent care.

I consider communication and language assistance and principal standard most important because individuals with scientific challenges are assisted to access health care and services promptly. On the other hand, principal standard ensures that there is sufficient, equitable, and respectful health care despite divergence in term of cultural health and beliefs(Diamond, et. Al.,2010).Both standards; CLAS and Joint Commission standards are informed by scientific literature as well as expert consensus.  They are founded on professionalism and they do incorporate different stakeholders; professionals in the health care sector, consumers, and regulators.


Diamond, L. C., Wilson-Stronks, A., & Jacobs, E. A. (2010). Do hospitals measure up to the national culturally and linguistically appropriate services standards. Medical care, 1080-1087.

Luxford, K., Safran, D. G., & Delbanco, T. (2011). Promoting patient-centered care: a qualitative study of facilitators and barriers in healthcare organizations with a reputation for improving the patient experience. International Journal for Quality in Health Care23(5), 510-515.

Renedo, A., Marston, C. A., Spyridonidis, D., & Barlow, J. (2015). Patient and Public Involvement in Healthcare Quality Improvement: How organizations can help patients and professionals to collaborate. Public Management Review17(1), 17-34.

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