Critical Actions in Incidence Response

It is the responsibility of an organization to plan and prepare adequately for any incidences and disasters that may halt normal operations. Early planning and adequate preparedness put an organization at a better place to handle significant incidences that may arise such as data breaches. The incidence response team is instrumental in ensuring that an organization bounces back to its feet by containing the situation, preserving areas not affected, and eradication the problem. However, it is also imperative that employees together with the management fulfill their roles and responsibilities in togetherness for the organization to stand a better chance of recovery (Whitman et al., 2013).

When calamity strikes in an organization, whether an attack on systems or a natural one, normal operations cease and emergency protocols take over. However, employees are not to sit back and wait for the management and response teams to sort all their problems. More often than not, the first people who notice a change in usual activity are junior employees. In light of this, it is their responsibility to act swiftly and follow relevant procedure’s to notify the administration. It is central to this cause these individuals to use emergency channels to send their messages to prevent the interception of information in case the incident is human-made.

High-level incidences may be messy and cause panic among employees. Others may get hurt and lost while others may suffer shock. This disruption unless handles swiftly may increase the overall number of casualties and damages. It is the role of the workers to keep one another safe by remaining calm and, following laid out emergency procedures to create a system of orderliness to mitigate risks as much as possible. Supervisors and others in the position of leadership should collect relevant data such as the number of absentees and, any additional information that may lead to the successful containment of the situation (Moore et al., 2019). Junior and senior employees should also be ready to offer support to the management when needed to do so.

On the other hand, the management has the responsibility of providing all the necessary resources to the incidence response team immediately after the confirmation and declaration of the disaster. After an even becomes official, the management will rely upon the staff to provide all relevant information about the incidence; whether it is an attack on the integral parts of the security systems if it is natural or human-made, the areas affected among other crucial pieces of information. This assessment will enable the company to preserve uncompromised facilities and initiate actions that aim towards eradication of the problem and the swift recovery of the organization.

After determining the scope, through the steady stream of updates and preventing any further damage through backups or outsourcing for extra support, the management should then ensure that all employees and their families are safe from danger (Moore et al., 2019). Additionally, this determination will allow the executive team to decide on if there is a need for the use of protective equipment especially if an attack appears coordinated, that is affecting multiple systems. It is solely the responsibility

The next critical action for the administration would be determining how best to support impacted customers and calculate compensation as soon as possible to avoid any conveniences that might arise due to the disaster. This move will mostly be strategic if the incident was an attack on the security systems, as it would be vital if the company can retain its most loyal clients. Supervisors and should then contact insurance companies to process claims on damage on systems to ensure that the company bounces immediately. All teams should also report every relevant information on the incident to ensure that the organization learns from it and improves all security systems, and updates its response plan.




Moore, S., Borkar, P., & Matthews, T. (2019). The Three Elements of Incident Response: Plan, Team, and Tools. Retrieved from

Whitman, M. E., Mattord, H. J., & Green, A. (2013). Principles of incident response and disaster recovery. Cengage Learning.