The purpose statement of the article is dispute resolution measures in an organization. It acknowledges that there are minimum measures that have been put in place by the management to ensure that there is the swift resolution of conflicts. There is the argument that a high number of employees tend to involuntary leave organizations as opposed to retiring. Consequently, the trend has the effect of increasing operational costs and lowers the profit levels.  The failure to adhere to the set laws and regulations is cited as being a trigger factor to the strain in the relationship between the management and the employees.

The purpose of the article is well put across as it highlights some of the possible measures that may be used to streamline the relationship between the management and the employees.  The article further explains that such measures would have the benefit of positively shaping the attitudes of the employees and creating a positive organizational culture.  There is an exploration of the link between the implementation of dispute resolution techniques and the performance of the employees. The research questions act as the basis of coming up with measures that contribute towards the creation of sustainable business models.

The article indicates that most of the conflicts are due to poor communication among the concerned parties.  There is thus the need to ensure that there are well-outlined policies that champion for the rights and interest of the workers. They would also offer a platform where the junior workers can communicate their interests or problems to the management at ease. It is worth noting that incorporating dispute resolution techniques would translate to high retention of employees.

 
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