Organizations today employ a diverse workforce from different cultural backgrounds thus the need to maintain effective communication (Lawrence, 2015). Supervisors must ensure that they understand the employees and communicate in a way that will not cause tension and affect the employees’ morale and the overall performance in the organization. Supervisors will experience challenges as they interact with the employees and may affect the outcome of some projects. However, there are several ways in which they can maintain effective communication.
Supervisors need to be open for any idea from the employees by understanding different behaviors and attitude towards a specific project (Lawrence, 2015). Every employee has their way of interpreting information, and once they give their opinion on how they understand the issue, it is necessary to consider their view while deciding on the organization such that there is a common goal that every employee aim to achieve. The ability to accept other people’s opinion reduces the incidence of bias and enhances performance. The employees will feel as they are part of the organization’s success and become motivated to work towards the organization’s success.
Supervisors can also practice being active listeners while observing nonverbal communication from the employees (Lawrence, 2015). If the supervisor listens attentively to the opinions and concerns of the employees, they tend to gain confidence which translates to increased motivation and the need to fulfill both personal and professional goals. The supervisor will also address the issues of concern within the shortest time possible thus minimize the possibility of a problem moving to a crisis stage. Sometimes the employees may not speak about the issues that affect them but will portray them through their actions. Supervisors, therefore, need to observe any change in employee’s activities, their reactions as well as attitude towards other employees and the management. Once the supervisors have identified such changes, they should address them as soon as possible to determine the origin of the problem and encourage the employees to maintain unity for the benefit of personal growth and achievement of organizational goals.
Lawrence, T. (2015). Global leadership communication: A strategic proposal.