The hotel industry in the US has currently changed regarding the services offered to the customers. The employees no longer focus on providing good bedrooms and foods to the clients, but they focus on customer service. The main aim is to give the client a wonderful experience at the hotel so that they can come back again. Additionally, guests are provided with additional activities to keep them busy during their stay in the hotel. In addition to the customers who visit the hotels for luxurious purposes, the corporate world is a significant part of the customers in the hotel industry. Most of the hotels have conference rooms where the corporate clients can hold their meetings. This is contrary to what happened some decades ago. The hotel industry currently emphasizes the need for teamwork in the organization. There are different people charged with diverse roles of offering the clients with the best experience.

When hiring employees in the current hotel industry in the US, the management no longer focuses on the efficiency of the critical roles of cooking and making beds for clients. Much emphasis is placed on the attitude and approaches an employee will offer to the guest. For a person to qualify for a hotel job in the US, one must be able to understand the needs of the client and response to them efficiently. The feedback of the customers is highly appreciated in the hotel industry in the US. It is used as a key strategy for improvement purposes. Through the complaints of the clients, the management can adjust to meet the needs of the guest in the future. Apart from the effectiveness of the hotels in the US, there is also a dark side. There are some organizations which employ immigrant employees, who end up being mistreated and paid low wages. This has affected the quality of services offered to customers because such employees work under a lot of pressure.

 
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