TO:  “Abc Customer”

FROM: HSN Company

DATE: 27/2/2019

SUBJECT: Update on Seashore Soap Kits

Hello, hope you are doing fine. My name is “Eliana” from the HSN Company that produces the seashore Soap kits company. I am a customer relations manager. The company would like to thank you for your continued support and loyalty over the years. The company’s primary objective is to continue producing quality products that meet the requirements of the user. The company is also committed to supplying the goods ordered and purchased by the customers on time.

We are looking forward to continuing working with you and the company values you.

The company is dealing with the challenge of low supply in raw materials that it uses to produce products for our beloved customers. The delay in the supply of raw materials is resulting in low production of products that cannot meet the demands of the products that we sell to the customers daily. The management of the company is working around the clock to ensure that the raw materials reach the company in good time. The production managers have also outsourced the raw materials from other supplies to ensure that the company resumes production to its potential and meet the demand for goods.

The company regrets to notify you that the goods that you had already booked through the portal. The company has also come up with measures to ensure that our customer is not inconvenienced. The measures include a refund for the products that you had already booked and paid. Also, the customer can choose to buy other products in our warehouse that the company needs with the money already spent. Thank you for your continued support.

Regards

Eliana

Supplies Manager.

References

Berkley, Susan. 2017. “Breaking Bad News To Customers: Five Tips To Soften The Blow.” Business Know-How. https://www.businessknowhow.com/tips/badnews.htm.

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