PA 650 Project #2 Notes

  1. Come up with a definition of collaboration. What does it look like? What is it NOT?

Collaboration is the process where people come to work together with the objective of actualizing shared goals. It is more of a cooperation concept. However, collaboration is not communication. People might be in favorable communication terms, but they are not collaborating. Many people are not able to differentiate the two.

  1. What are the elements of collaboration that are found in the IT Strategic Plan?

Among the elements of collaboration in the IT Strategic Plan are organization, leadership and time. The element of organization is viewed on how the working groups were developed during the evolution of the IT Strategic Plan. The groups have been separated so as to increase efficiency based on each team’s capabilities. There were teams involved with  e-learning, ICoyote, University Analytics, Stable and Secure Infrastructure and iEngage. The aspect of time involves the date when the strategic plan was initiated up to the end. After one individual is through with his/her part on a particular date, the other individual takes it from there and does his/her part leaving time for the other party to execute their part. It commenced in July 21, 2015 and was completed on April 27, 2016. The leadership element on the other hand is demonstrated through the Information Technology Services leadership team. Leadership is quite important for collaboration to work effectively.

  1. How were/are CSUSB faculty, staff, administration, and students engaged in making the plan? How are they to be involved in following through with the plans?

CSUB’s faculty, staff and administration were engaged in developing the plan in that they were involved in different working groups. The involvement in these groups was dependent on one’s ability to contribute positively to the group. Students on the other hand, were involved in that most of the changes being made were based on the experience that they were having with the current IT structure. In following through the plans, all the stakeholders will be involved in providing their feedbacks based on how the plan will be working.

  1. How does the IT Strategic Plan line up with the CSUSB campus mission statement?

The campus mission statement is aimed at supporting the faculty, students and staff to succeed by providing world class customer service. The IT Strategic Plan seems to share a similar notion since it aims at ensuring that all the stakeholders derive the best value possible.

  1. How do you think the IT Strategic Plan will take the campus to the next level?

For starters, it has shown elements of collaboration from the onset of its development; this is a trend that is likely to go on even after it has been implemented. With collaboration, every feature will function optimally and there will be efficiency within the campus.

  1. Compare the IT plans for Cal Poly Pomona and CSU Fullerton  to CSUSB’s IT Strategic Plan. What are the differences, similarities, strengths, weaknesses?
  2. What are the major changes that the plan suggests?
  3. Does the plan address faculty/staff/administration/studentresistanceto change? If so, how?

The plan has addressed faculty, staff, administration and students’ resistance to change to some extent though not directly. This has been done by way of collaboration. All the stakeholders have been involved in developing the plan so they are aware of what is coming. On most occasions, resistance to change comes as result of the fear of the unknown. This will not be the case since they are aware of what is being implemented since they were party to its development.


The CSUSB’s ITS Strategic Plan has identified various stakeholders that have been associated with the plan. The systems being developed are going to affect the students, staff and faculty. As a result, they have been identified as the main stakeholders. If the plan being developed fails as and when it is implemented, they will be the ones to suffer the negative consequences. This makes their input in the development of the strategic plan quite important. They have interacted with the current system and this has given them the ability to know what works and what does not work.

The staff, faculty and students were involved in the ITS Strategic Planning working groups. The working groups have been divided to work in different areas including E-learning, University Analytics, Stable and Secure Infrastructure, iCoyote and iEngage. The groups include a combination of all the three. They are the main contributors towards the areas that have been outlined above. However, the criterion used to place each individual in the specified working groups has not been outlined.

The staff, faculty and students provided feedback regarding the internal operations of the ITS. This was done through faculty and student forums, ITS divisional meetings and surveys to students, faculty and staff.

External experts were involved in provision of guidance in technical areas. These included the areas that the school staff has no sufficient knowledge.

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