Program evaluation entails the use of valid and reliable research techniques to examine the outcomes of an institution that exists to fulfill some social needs (Royse, Thyer & Padgett, 2015). The scenario where my organization could use program evaluation effectively includes the evaluation of new interventions. In a situation when our outpatient counseling agency receives more clients than the number of staff we have, the agency might decide to make some changes. During the planning session, one of the new employees suggests that the organization should move from a one-to-one counseling technique to a group service. The benefits of the proposal are good for the agency. It means that instead of restricting each therapist to ten scheduled clients a day, each practitioner could conduct a two to three group session a day and attend to 20 to 30 customers. However, although the new proposal allows the agency to serve more customers, the employees are not supportive. This is because the staffs believe that engaging in individual counseling is more effective than the proposed group counseling.
The program evaluation model that would suit this scenario is the logic model. A logic model refers to the tool that is used to identify the processes and components that would result in the outcome proposed by the organization (Royse, Thyer & Padgett, 2015). The organization will use this model because it aids in conceptualizing important components of the program. It will help the evaluator to understand the steps that will help to achieve the desired outcome. Moreover, the model helps in facilitating staff communication about the strategies and expected outcomes.
Royse, D., Thyer, B. A., & Padgett, D. K. (2015). Program evaluation: An introduction to an evidence-based approach. Cengage Learning.
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