It has been noted with concern that the supply chain in our organization s experiencing some challenges that requires urgent attention. The management has realized that there have been some e-mail notifications to our customers which are likely to ruin their relationship with the firm. It is for this reason that we need to address this issue before all the customers are driven our and reduce our profits. All of you must understand that our customers are very important for this business and that we must have a good communication platform and uphold high ethical standards.

We must understand that the current position leaves a lot to be desired and we must deal with this problem decisively for future success of the organization. To deal with this problem, we have decided to put in place a contact person who will handle all the communication needs between the organization and the clients. This individual will be trained to handle all the e-mail notifications and the other members should avoid interaction with our customers. You will be notified the appointed person and the office through which all the customers’ needs will be handled.

Additionally, the organization will have a more secure information technology department where all the communication will be highly protected. All the other members of the organization will have limited access to the organization’s communication department for smooth interaction with our customers. Nevertheless, it is important to note that the organization also values your contribution towards successful service delivery. It is for this reason that you are required to make your suggestions through the official websites.

Pease understand that we are taking these prudent steps for the general welfare of all of us in the organization. Customers form an integral part of our business and it is only wise if we deal with this issue before it gets out of hand. Looking forward for your cooperation and I will be happy to know if there any questions all concerns.

 
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